Our commitment to scientific integrity is matched only by our commitment to customer support
You can’t outsource excellent service
When you talk to someone at Sequenom Laboratories, you’re never talking to an outsourced contractor. Whether you're calling about billing, customer service, account management, or anything else, you’re talking to a Sequenom Laboratories specialist who is trained to help.
We'll bring the science to you
Education is critical to understanding the usage and benefits of our tests. Thus, we have an entire team of business development managers, medical science liaisons, and national account directors whose job it is to turn you and your staff into experts. We want to ensure that you have all the skills and knowledge you need to optimize your practice. When you talk to someone at Sequenom Laboratories, you're never talking to an outsourced contractor.
Notification of results
You will be faxed all results. We want to help you with how to best communicate with your patients, so our customer support team is available to answer questions about any test result.
Patient education materials
Your Sequenom Laboratories Business Development Manager would be happy to provide you with information to share with your patients, or you can email us at email@example.com
A laboratory you can trust. Support you can count on
Our commitment to you doesn’t end with the test. It begins there. We are committed to providing you with outstanding customer support in all areas, including:
- Sample collection and logistics.
- Billing services and reimbursement questions.
- Genetic counselors to discuss test information and results with health care providers.
CONTACT CUSTOMER SUPPORT